Digital Dolphin Supplies

Industry

Manufacturing

Use Case

Work Orders

Digital Dolphin Cuts Ordering Process 50%, Sales Reps Save 1 Hour per Day with Conga Composer

Business Challenge

Most business for imaging supplier Digital Dolphin™ closes in a single call, so process efficiency is critical. Before implementing Conga Composer®, 15 sales reps would hand write 50 orders a day and then enter them into Salesforce®. They had no other way to include the detailed product data that fulfillment needed to process the orders.

Success Strategy

After initial attempts to use standard Salesforce functionality didn’t meet their needs, Digital Dolphin implemented Conga Composer in only 4 days. Conga Composer pulls all needed contact, account, opportunity, product and pricing data together in a single Excel® spreadsheet order form.

Benefits & Results

• Each rep has an extra hour per day for making sales calls

• Admin time to process the orders is down by 50%

• Commissions are automatically calculated by Salesforce

• Sales and admins are ecstatic about the time they save!

“We deployed Conga Composer to the floor, and not only are they thrilled with the results, but our administration time for processing orders was cut in half. I can’t even think of a way I could repay you for your patience and kindness; you truly went above and beyond. “
– Laura Baumgartner, VP Sales, Marketing & Operations
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