Order fulfillment and distribution service IronLinx™ processes 50,000 orders annually through Salesforce®. Employees used to manually print an individual packing list for each order from a heavily customized cases object.
IronLinx implemented Conga Composer® (including Conga Mail Merge®) in 2 hours. Now an admin presses one button daily on any given account to batch print packing lists for all pending orders for that account.
Benefits & Results
- Redeployed one fulfillment coordinator who managed the packing list process
- 500 individual packing lists per day are now consolidated into 30 batches
- Customers appreciate the reliable reporting process that gives them visibility to IronLinx’s activities
Additional Use Case — IronLinx also uses Conga Courier® to automatically send customers weekly reports on fulfillment activities via email